Itil for Dummies, 2011 Edition by Peter FarendenITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
ITIL For Dummies
The questions are selected from the full. ITIL V3. ITIL V2. Questions and Standard. B The ability to restore services or components back to normal operation. This PDF book incorporate itil service design exam dumps information.
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Version 1. The aim was to develop an approach independent from any supplier. ITIL gives a detailed description of a number of important IT practices, with comprehensive checklists, tasks, procedures and responsibilities which can be tailored to any IT organisation. Where possible these practices have been defined as processes covering the major activities of IT service organisations. Every organisation aims to realize its vision, mission, objectives and policies, which means that a set of appropriate activities has to be undertaken.