Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony HsiehYou want to learn about the path that we took at Zappos to get to over $1 billion in gross merchandise sales in less than ten years. You want to learn about the path I took that eventually led me to Zappos, and the lessons I learned along the way. You want to learn from all the mistakes we made at Zappos over the years so that your business can avoid making some of the same ones. You want to figure out the right balance of profits, passion, and purpose in business and in life. You want to build a long-term, enduring business and brand. You want to create a stronger company culture, which will make your employees and coworkers happier and create more employee engagement, leading to higher productivity. You want to deliver a better customer experience, which will make your customers happier and create more customer loyalty, leading to increased profits. You want to build something special. You want to find inspiration and happiness in work and in life. You ran out of firewood for your fireplace. This book makes an excellent fire-starter.
Delivering Happiness: A Path to Profits, Passion, and Purpose - by Tony Hsieh
About Delivering Happiness
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In , Amazon. The acquisition was swift and the price — mind-numbing. With its unique management practices and a powerful brand, Zappos was indeed very valuable. What does he do and believe in? What has he achieved and how did he achieve it? This book answers all these questions, and more.
After making a boatload of money, Hsieh and some of his former employees started a venture capital fund.
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In Delivering Happiness, Hsieh shares his experiences and life lessons as an entrepreneur and founder of LinkExchange and Zappos. Based upon his past experiences, Hsieh decided that his focus for Zappos was to create a company culture based on happiness for customers and employees alike. One of the most important things to Hsieh was that customer service be the main responsibility of the entire company. Zappos philosophy has been to take the money that they would normally spend on advertising and instead, invest it into customer service and the overall customer experience. Rather than advertising through traditional channels, Zappos believed that a great customer experience would result in powerful marketing through word of mouth, and they were right. They have a day return policy, and offer free shipping both ways. For call center employees, there is no quota or time limit on calls and no call script that they must follow.
It details his life as an entrepreneur , with emphasis on the founding of LinkExchange and Zappos. Due to this grueling schedule, he would often write for 20 to 24 hours at a time, sleep for four hours or less, and then resume working. And alcohol. And then coffee and alcohol. We actually put coffee beans in a vodka bottle. It is written in narrative form and includes short page entries from Hsieh's friends and employees.